Please contact : (210) 801-9900 (Monday – Friday 11AM – 4:30 PM)
On Account Net-30 Terms
Customers eligible for Net-30 Terms will have to pay in full within 30 days from the purchase date. You may send a check or money order to the address above. If you wish to pay by cash please visit our Fiesta At North Star® store in San Antonio, Texas. No credit cards will be accepted for Net-30 account balances. Please go to WWW.ALAMOFIESTA.COM® and sign in with your credentials to your account to view all of your receipts. Please be aware that the receipts viewed online will not have your current balance. To save paper we try to send electronic invoices and balance sheets. If you wish to receive paper copies please call us to change your account settings.
We will automatically charge and withhold the applicable sales tax for the City of San Antonio and Texas sales taxes. There are no exceptions unless you have filed a Texas State Tax Exempt Certificate with us. For orders shipped to other states, the purchaser (receiver) is solely responsible for all sales taxes or other taxes associated with the sale. Please check your local and state tax codes for more information. All taxes are subject to change due to tax code updates without notice. You will only need to file the exemption certificate once in our system. All future transactions will be linked to the certificate via your customer file. If you wish to make any changes to your customer file please log-in to your account at www.alamofiesta.com. However, if you change your name or address a new certificate will have to be submitted.
Checks NOT Paid or NSF
(Collections) Fee: $12 – $25 (or highest applicable by law)
We are no longer accepting personal checks at our stores. Only businesses registered in our system can pay by check.
If you received a letter from us stating that we could not collect from a check you or your company made, please make sure that you pay the amount described (including fees) in the letter by the date stated. We can only accept money orders or cash at our physical store location stated above. Please send a money order for all mailed in payments. If you have any questions or authenticity of the letter regarding non-payment of a check please call your issuing bank, as they have most likely notified you or tried to inform you of the non-payment. All checks not paid by the date specified will be automatically sent to the Bexar County District Attorney’s Office (D.A.). In some instances, your check may be sent directly to the D.A. office without any notice from us. We highly advise that you pay the amount when the bank notifies you or before it is due as you can incur further service fees or even criminal charges. Our letter of notice is for our customer’s benefit only and it is not in any way obligation by law; it is a service we provide for excellent customer service. Furthermore, we cannot negotiate any of the terms in the letter. If your check has already been sent to the D.A. or we notify you that they are handling your case you will have to contact them directly to settle the payment.
Have you received notice from the D.A.? Here is their contact information:
Individuals who have received notice of a hot check or feel they may have a check outstanding due to non-sufficient funds and/or account closed contact this office immediately at (210) 335-2415 or make restitution on the 1st floor of the Paul Elizondo Tower, 101 W. Nueva, Rm. 110.2, San Antonio, Texas, between the hours of 8:00 AM to 4:30 PM, Monday through Friday. A drop box is available from 7:00 AM to 6:00 PM for money orders and cashier’s checks only.